All orders ship from Switzerland via:
Swiss post or DHL - Free on all orders
***Please note- due to delays from COVID-19, all DHL orders are expected within 7-10 business days.***
We normally process and dispatch all orders with 3 days of being placed if the item is in stock. Should the item not be in stock we will email you within 24-48 hours.
We cannot not take responsibility for packages that are lost, stolen or delayed through the postal system.
CUSTOMS & DUTY
International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. *** These charges must be paid by the recipient of the parcel.*** We have no control over these charges and cannot predict what they may be. Ananda Tribe cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. Ananda Tribe will not process any refunds on returning parcels that have been sent back initiated by the shipping company because customer refuses to pay potential custom clearance.
RETURN & EXCHANGE POLICY
Due to some boarder and shipping restrictions based on the current COVID-19 situation we have limited ability to process returns and exchanges. All returns and exchanges can take an extended amount of time.
Order Cancellations or Changes: We work as quickly as possible to process and fulfill your orders and get your jewelry to you as quickly as we can. Due to courier limitations, we are unable to cancel or make any changes to your order once it has been shipped. If you need to make any changes or cancel your order please contact us right away at firstname.lastname@example.org at the time of placing your order.
Damaged Items: Although rare, we agree to reimburse or exchange any product delivered to you that arrives in a faulty or damaged condition, or is not as described on our website. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
Exchanges and Refunds: You can exchange or refund any undamaged product purchased from us as long as it is returned unused and with proof of purchase within 30 days of purchase. If undamaged goods are returned to us for exchange/refund, we do not refund any packing and postage charges. ***All refund will be deducted by 25 CHF for handling fee.*** Return of undamaged goods for exchange/refund is entirely at your cost and risk.
Due to health regulations we are unable to refund or exchange pierced earrings and piercings purchases.
How to Return your Order: In order to return your product, you must notify us through our contact page we will then email you within 48 hours with instructions for returning your item.
Items returned to us MUST be deemed by us to be in their original condition and packaging before a refund will be issued. Ananda Tribe will only refund return regular mail postage IF you are returning an incorrect or defective item. For all other returns please kindly ensure that sufficient postage is affixed to the package. Any return postage or shipping charges paid by Ananda Tribe for packages that are not for incorrect or defective items will be deducted from the refund provided. Please send your returns in their original packaging to:
CH - 8820 Wädenswil
For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard un-padded envelope are almost certain to be damaged by the postal service.
LOST PARCELS & DELIVERY ISSUES
Ananda Tribe cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order or within 12 hours of your order being placed, we are not liable for any costs incurred to retrieve or resend your order or for any lost or irretrievable packages. Any delivery issues or lost packages are the responsibility of the customer. In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by Ananda Tribe are the responsibility of the customer.
CHARGEBACKS AND BANK DISPUTES
Any chargebacks or disputes filed by a customer to their bank before corresponding with Ananda Tribe will be considered in poor faith. Ananda Tribe will do everything in its power to resolve the issue directly with the customer as per the policies above. Chargebacks or Disputes may extend this process by several months before any refunds or resolutions can be made. Any costs incurred by Ananda Tribe due to chargebacks or disputes are the responsibility of the customer.
*** By completing a purchase through our online store, you agree to all the terms and conditions listed above. ***